1. Introduction

1.1    These terms and conditions shall govern your use of our website.

1.2    The terms “we”, “us”, “our” and “Like a Let” refer to Like a Let Ltd and our corporate affiliates and websites (collectively, “Like a Let”). The term “you” refers to the customer visiting the website and/or contributing content on this Website.

1.3    By using our website, you accept these terms and conditions in full; accordingly, if you disagree with these terms and conditions or any part of these terms and conditions, you must not use our website.

1.4    If you register with our website, submit any material to our website or use any of our website services, we will ask you to expressly agree to these terms and conditions.

1.5    You must be at least 18 years of age to use our website; by using our website or agreeing to these terms and conditions, you warrant and represent to us that you are at least 18 years of age.

1.6    Our website uses cookies; by using our website or agreeing to these terms and conditions, you consent to our use of cookies in accordance with the terms of our privacy and cookies policy.

1.7    You accept that you are solely responsible for ensuring that your device’s operating system, including its browser(s), meets all relevant technical specifications necessary to use the site and that it is compatible with the site.

  1. Copyright notice

2.1    Copyright (c) 2016 Like a Let Ltd.

2.2    Subject to the express provisions of these terms and conditions:

(a)    we, together with our licensors, own and control all the copyright and other intellectual property rights in our website and the material on our website; and

(b)    all the copyright and other intellectual property rights in our website and the material on our website are reserved.

  1. Licence to use website

3.1    You may:

(a)    view pages from our website in a web browser;

(b)    download pages from our website for caching in a web browser;

(c)    print pages from our website;

(d)    stream audio and video files from our website; and

(e)    use our website services by means of a web browser,

subject to the other provisions of these terms and conditions.

3.2    Except as expressly permitted by Section 3.1 or the other provisions of these terms and conditions, you must not download any material from our website or save any such material to your computer.

3.3    You may only use our website for your own personal and business purposes, and you must not use our website for any other purposes.

3.4    Except as expressly permitted by these terms and conditions, you must not edit or otherwise modify any material on our website.

3.5    Unless you own or control the relevant rights in the material, you must not:

(a)    republish material from our website (including republication on another website);

(b)    sell, rent or sub-license material from our website;

(c)    show any material from our website in public;

(d)    exploit material from our website for a commercial purpose; or

(e)    redistribute material from our website.

3.6    Notwithstanding Section 3.5, you may redistribute our newsletter in print and electronic form to any person.

3.7    We reserve the right to restrict access to areas of our website, or indeed our whole website, at our discretion; you must not circumvent or bypass, or attempt to circumvent or bypass, any access restriction measures on our website.

  1. Acceptable use

4.1    You must not:

(a)    use our website in any way or take any action that causes, or may cause, damage to the website or impairment of the performance, availability or accessibility of the website;

(b)    use our website in any way that is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity;

(c)    use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software;

(d)    conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent;

(e)    access or otherwise interact with our website using any robot, spider or other automated means, except for the purpose of search engine indexing;

(f)     violate the directives set out in the robots.txt file for our website; or

(g)    use data collected from our website for any direct marketing activity (including without limitation email marketing, SMS marketing, telemarketing and direct mailing).

4.2    You must ensure that all the information you supply to us through our website, or in relation to our website, is true, accurate, current, complete and non-misleading.

  1. Use on behalf of organisation

5.1    If you use our website or expressly agree to these terms and conditions in the course of a business or other organisational project, then by so doing you bind both:

(a)    yourself; and

(b)    the person, company or other legal entity that operates that business or organisational project,

to these terms and conditions, and in these circumstances references to “you” in these terms and conditions are to both the individual user and the relevant person, company or legal entity, unless the context requires otherwise.

  1. Registration and accounts

6.1    To be eligible for an individual account on our website under this Section 6, you must be at least 18 years of age and resident in the United Kingdom.

6.2    You may register for an account with our website by completing and submitting the account registration form on our website, and clicking on the verification link in the email that the website will send to you.

6.3    You must not allow any other person to use your account to access the website.

6.4    You must notify us in writing immediately if you become aware of any unauthorised use of your account.

6.5    You must not use any other person’s account to access the website.

6.6    It is your responsibility to update and inform us of any changes to your registered details

6.7    Registered users must provide true, accurate, current and complete information about themselves as requested in the registration form.

  1. User login details

7.1    If you register for an account with our website, you will be asked to choose a username and password.

7.2    Your username must not be liable to mislead and must comply with the content rules set out in Section 18; you must not use your account or username for or in connection with the impersonation of any person.

7.3    You must keep your password confidential.

7.4    You must notify us in writing immediately if you become aware of any disclosure of your password.

7.5    You are responsible for any activity on our website arising out of any failure to keep your password confidential, and may be held liable for any losses arising out of such a failure.

  1. Cancellation and suspension of account

8.1    We may:

(a)    edit your account details;

(b)    temporarily suspend your account; and/or

(c)    cancel your account,

at any time in our sole discretion, providing that if we cancel any services you have paid for and you have not breached these terms and conditions, you will be entitled to a refund of any amounts paid to us in respect of those services that were to be provided by us to you after the date of such cancellation.

8.2    You may cancel your account on our website by selecting the ‘Remove My Account’ option within your profile page on the website. You will not be entitled to any refund if you cancel your account in accordance with this Section 8.2.

  1. Reviews & comments

9.1    We allow users  to distribute reviews of products and services provided by letting agents, property managers and trade/service providers on our website. In addition we allow users to distribute reviews of letting properties on our website.

9.2    We allow registered users to distribute comments on reviews on our website. Comments can only be left by registered users and they are primarily to enable listing owners to professionally and constructively respond to reviews.

9.3    You agree to use the commenting procedure in an appropriate manner.

9.4    Reviewers and commenters are independent from us; accordingly, reviews and comments distributed on our website do not reflect our views and opinions.

9.5    You acknowledge that reviews and comments distributed on our website may be out of date, biased, partial, misleading and/or inaccurate.

9.6    We do not edit or control the reviews or comments posted or distributed on this website and as such we are not in any way responsible or liable for such reviews or comments. We do however reserve the right at our sole and absolute discretion to check, edit or remove reviews and/or comments without notice.

9.7    You should not rely upon reviews or comments distributed on our website to make decisions or determine courses of action, and you should conduct your own research before making a decision or embarking upon a course of action.

9.8    Subject to Section 21.1, we will not be liable to you for any loss or damage arising from any reliance you may place on any review or comment distributed on the website.

9.9    You agree to submit no more than 1 review per letting property, letting agent, property manager or trade/service provider in any 6 month period.

9.10    You agree to the distribution of reviews and comments relating to you and your business, by others, on our website; you acknowledge that such reviews and comments may be critical or defamatory or otherwise unlawful; and, subject to Section 21.1, you agree that you will not hold us liable in respect of any such reviews or comments, irrespective of whether we are aware or ought to have been aware of such reviews or comments.

  1. User reviews and comments

10.1  We distribute reviews and comments by users on our website.

10.2  Any user may submit reviews for distribution on our website, subject to these terms and conditions.

10.3  Only registered users may distribute comments on our website, subject to these terms and conditions.

10.4  Your reviews must be honest, reasonable and bona fide reviews of properties, letting agents, property managers and trade/service providers.

10.5 You may only post a review if:

(a)    You have had a direct service from an agent, property manager or trade/service provider; and/or

(b)    You have had a direct experience of viewing the property or living in the property as a current/previous tenant.

 10.6  You must not post a review if:

(a)    you have a financial interest in the subject matter of the review;

(b)    you are an owner, partner, member, employee, competitor, business partner or affiliate of any person who has a financial interest in the subject matter of the review;

(c)    you are otherwise connected with, or related to, any person who has a financial interest in the subject matter of the review; and/or

(d)    you have been given any incentive to submit a review with a specific rating or content by the company or anyone personally or professionally associated with the company.

10.7  For the avoidance of doubt, your reviews and comments constitute “Your Content” for the purposes of Section 17 and Section 18.

10.8  You must not include any website links in your reviews or comments on the website.

10.9 You must not use a temporary email address.

10.10 Once a review is distributed on the website you will receive email confirmation and you can view or remove your review from clicking the link provided in the email. If you do not action this via this method and manual administration by Like a Let is required then it may result in an administration fee being charged.

10.11 You acknowledge that we may distribute and otherwise use, in conjunction with your reviews and comments, your name or username, but we shall have no obligation to do so. You can choose your publicly displayed name in the Profile section of our website from the main menu. In the case of guest user reviews the name provided will be publicly visible with the review.

10.12 You hereby waive all your moral rights in your reviews and comments to the maximum extent permitted by applicable law and warrant that all other moral rights in your reviews and comments have been waived to the maximum extent permitted by applicable law.

10.13 You acknowledge that the user reviews distributed on our website are submitted by users, accordingly, we do not warrant the completeness or accuracy of the user reviews.

  1. Directory

11.1  We welcome submissions to the directory on our website.

11.2  Each submission to our directory must be a listing in respect of a letting property, letting agent, property manager or a trade/service provider.

11.3  For the avoidance of doubt, your directory submissions constitute “Your Content” for the purposes of Section 17 and Section 18, and must comply with the acceptable use rules set out in Section 4.

11.4  You must keep your directory submissions up to date using our website interface.

11.5  You must ensure the accuracy of any information provided when submitting a listing to the directory (including but not limited to addresses, company names, letting property address and contact details); accordingly, we do not warrant the accuracy of any information provided when submitting a listing to the directory.

11.6  If you become aware of an incorrect address in the directory then you can use the ‘Contact us’ section of the website to inform us. We may require additional information and evidence before we amend a listing address.

11.7  You acknowledge that the directory listings on our website are submitted by users, accordingly, we do not warrant the completeness or accuracy of the directory listings.

11.8  We will only consider removing a letting property listing from the site if you can prove there has been a change in ownership and that the property is no longer being used as letting property. You can use the ‘Remove Property’ section of the website (www.likealet.co.uk/remove-property) to submit your removal request. It will be at our sole discretion as to whether these requests are granted. If we do grant the request then it is a one time removal meaning that users will be able to re-submit the listing and enter reviews as per these terms and conditions.

  1. Free unclaimed directory listings

12.1  You may submit a free unclaimed listing to our directory by following this process:

(a)    Check that your listing is not already on the site by searching for the listing. From the main menu select ‘Listings and Reviews’ and select the relevant listing type. You can then search for your listing by name or address.

(b)    You can add your listing by selecting ‘Add Listing’ from the main menu and then selecting the type of listing you would like to add.

(c)    Guests will then be taken to the add listing form where guests must provide a name and valid email address. This can’t be an email address of a registered user.

(d)    Logged in users will be taken to the listings pricing page where you can select the ‘Unclaimed Basic Listing’ to enter you listing for free.

(e)    Then complete the remainder of the form following the advice given for each field.

(f)    Then read and accept the terms and conditions, privacy and cookies policy before clicking the submit button.

(g)    Logged in users will then be asked to confirm their order at £0 cost.

12.2  If we accept your free directory listing submission, it will remain on our website indefinitely, subject to termination or deletion in accordance with these terms and conditions.

12.3  We may edit or delete a free directory listing at any time, with or without notice to you.

  1. Paid claimed directory listings

13.1  Paid claimed listings can either be submitted to the site as new listings or a free unclaimed listing can be claimed in accordance with these terms turning it into a paid claimed listing.

13.2  Only logged in users can submit a paid claimed listing or pay to claim an existing listing.

13.3  Paid claimed listings can only be submitted or claimed by:

(a) the business in question in the case of letting agents, property managers and trade/service providers.

(b) the owner of the property or the appointed property manager or letting agent in the case of properties

13.4  You may be asked to provide evidence to confirm that your submission or claim request meets the criteria in Section 13.3.

13.5  You may submit a paid listing to our directory by following this process:

(a)    Ensure you are logged into the site

(b)    Check that your listing is not already on the site by searching for the listing. From the main menu select ‘Listings and Reviews’ and select the relevant listing type. You can then search for your listing by name or address.

(c)    You can add your listing by selecting ‘Add Listing’ from the main menu and then selecting the type of listing you would like to add.

(d)    You will then be taken to the listings pricing page where you can select the type of paid claimed listing that you require. Do not select the free ‘Unclaimed Basic Listing’ option as that will result in your claim request being rejected as that is for free unclaimed directory listings as per Section 12.

(e)    Then complete the remainder of the form following the advice given for each field.

(f)    Then read and accept the terms and conditions, privacy and cookies policy before clicking the submit button.

(g)    You will then be asked to confirm the order amount and then taken to the payment section to complete the payment.

13.6  You may claim an existing free unclaimed listing and therefore turn it into a paid claimed listing by the following process:

(a)    Ensure you are logged into the site

(b)    Search for the listing: From the main menu select ‘Listings and Reviews’ and select the relevant listing type. You can then search for your listing by name or address.

(c)    When on the listing page click on the orange box that says ‘Claim this Listing’.

(d)    You will then be taken to the claim listing page where you can give details as to why you are claiming this listing and how you meet the criteria in Section 13.3.

(e)    You can the select the type of paid claimed listing that you require. Do not select the free ‘Unclaimed Basic Listing’ option as that will result in your claim request being rejected as that is for free unclaimed directory listings as per Section 12.

(f)    Then read and accept the terms and conditions, privacy and cookies policy before clicking the submit button.

(g)    You will then be asked to confirm the order amount and then taken to the payment section to complete the payment.

13.7  You will have the opportunity to identify and correct input errors prior to making your order by going back to the listing entry screen and making the necessary changes. You will also be able to edit information for the listing after your order is approved and completed by using the ‘My Listings’ section of the website from the main menu.

13.8  The benefits of paid claimed directory listings can be seen on the ’ Why claim your listing’ page available at www.likealet.co.uk/why-claim-your-listing.

13.9  If we accept a paid claim directory submission, it will remain claimed on our website for the relevant period specified in the pricing plan that your ordered, subject to termination or deletion in accordance with these terms and conditions. You can see how long a paid claimed listing has left before expiring by viewing the ‘My Listings’ section of the website.

13.10 After the claimed paid listing has expired then the listing will convert to a free unclaimed listing and be subject to those terms in Section 12. You can claim the listing again by following the process in section 13.6 or by renewing the claim via the ‘My Listings’ section of the website.

13.11 We may delete a paid claimed directory listing at any time, providing that if we delete a paid listing in accordance with this Section 13.11 before the end of the period in respect of which listing fees have been paid, we will refund to you a pro-rated portion of those listing fees reflecting the unexpired listing period, such amount to be calculated by us using any reasonable methodology.

  1. Prohibited directory submissions

14.1  Without prejudice to our other rights under these terms and conditions, we reserve the right to reject or delete directory submissions that breach these terms and conditions, or that do not meet the additional guidelines for submissions to our website.

14.2  If we reject or delete a directory submission in accordance with this Section 14, we will not refund any applicable charges.

  1. Fees

15.1  The fees in respect of our website services will be as set out on the website from time to time.

15.2  You must pay to us the fees in respect of our website services in advance, in cleared funds, in accordance with any instructions on our website.

15.3  We may vary fees from time to time by posting new fees on our website, but this will not affect fees for services that have been previously paid.

15.4  If you dispute any payment made to us, you must contact us immediately and provide full details of your claim.

15.5  If you make an unjustified credit card, debit card or other charge-back then you will be liable to pay us, within 7 days following the date of our written request:

(a)    an amount equal to the amount of the charge-back;

(b)    all third party expenses incurred by us in relation to the charge-back (including charges made by our or your bank or payment processor or card issuer);

(c)    an administration fee of GBP 25.00 ; and

(d)    all our reasonable costs, losses and expenses incurred in recovering the amounts referred to in this Section 15.5 (including without limitation legal fees and debt collection fees),

and for the avoidance of doubt, if you fail to recognise or fail to remember the source of an entry on your card statement or other financial statement, and make a charge-back as a result, this will constitute an unjustified charge-back for the purposes of this Section 15.5.

15.6  If you owe us any amount under or relating to these terms and conditions, we may suspend or withdraw the provision of services to you.

15.7  We may at any time set off any amount that you owe to us against any amount that we owe to you, by sending you written notice of the set-off.

  1. Distance contracts: cancellation right

16.1  This Section 16 applies if and only if you offer to contract with us, or contract with us, as a “Consumer” – that is, as an individual acting wholly or mainly outside your trade, business, craft or profession.

16.2  You may withdraw an offer to enter into a contract with us through our website, or cancel a contract entered into with us through our website, at any time within the period:

(a)    beginning upon the submission of your offer; and

(b)    ending at the end of 14 days after the day on which the contract is entered into,

subject to Section 16.3. You do not have to give any reason for your withdrawal or cancellation.

16.3  You agree that we may begin the provision of services before the expiry of the period referred to in Section 16.2, and you acknowledge that, if we do begin the provision of services before the end of that period, then:

(a)    if the services are fully performed, you will lose the right to cancel referred to in Section 16.2;

(b)    if the services are partially performed at the time of cancellation, you must pay to us an amount proportional to the services supplied or we may deduct such amount from any refund due to you in accordance with this Section 16.

16.4  In order to withdraw an offer to contract or cancel a contract on the basis described in this Section 16, you must inform us of your decision to withdraw or cancel (as the case may be). You may inform us by means of any clear statement setting out the decision. In the case of cancellation, you may inform us using the cancellation form that we will make available to you. To meet the cancellation deadline, it is sufficient for you to send your communication concerning the exercise of the right to cancel before the cancellation period has expired.

16.5  If you withdraw an offer to contract, or cancel a contract, on the basis described in this Section 16, you will receive a full refund of any amount you paid to us in respect of the offer or contract, except as specified in this Section 16.

16.6  We will refund money using the same method used to make the payment, unless you have expressly agreed otherwise. In any case, you will not incur any fees as a result of the refund.

16.7  We will process the refund due to you as a result of a cancellation on the basis described in this Section 16 without undue delay and, in any case, within the period of 14 days after the day on which we are informed of the cancellation.

  1. Your Content: licence

17.1  In these terms and conditions, “Your Content” means all works and materials (including without limitation text, graphics, images, audio material, video material, audio-visual material, scripts, software and files) that you submit to us or our website for storage or publication on, processing by, or transmission via, our website. In addition, you warrant that any material you submit is your own work.

17.2  You grant to us a worldwide, irrevocable, non-exclusive, transferrable royalty-free licence to use, reproduce, store, adapt, publish, translate and distribute Your Content in any existing or future media.

17.3  You grant to us the right to sub-license the rights licensed under Section 17.2.

17.4  You grant to us the right to bring an action for infringement of the rights licensed under Section 17.2.

17.5  You hereby waive all your moral rights in Your Content to the maximum extent permitted by applicable law; and you warrant and represent that all other moral rights in Your Content have been waived to the maximum extent permitted by applicable law.

17.6  You may edit Your Content to the extent permitted using the editing functionality made available on our website.

17.7  Without prejudice to our other rights under these terms and conditions, if you breach any provision of these terms and conditions in any way, or if we reasonably suspect that you have breached these terms and conditions in any way, we may delete or edit any or all of Your Content but will not be obliged to do so.

  1. Your Content: rules

18.1  The views expressed by users of the site do not reflect our views or values in any way.

18.2  You warrant and represent that Your Content will comply with these terms and conditions.

18.3  All content that you upload will be considered non-confidential and non-proprietary and we have the right to use, copy, distribute and disclose to third parties any such content for any purpose. We also have the right to identify you to any third parties that claims or alleges that content posted or uploaded by you to the site breaches their legal rights.

18.4  We take no responsibility or liability for any of Your Content posted, stored, distributed or uploaded by you or any third party, or for any loss or damage thereto, nor will we be liable for any errors, defamation, libel, omissions, falsehoods, obscenity, pornography or profanity you may encounter.

18.5  Like a Let provides access to a communications systems and as such is not liable for any of Your Content provided by its users. Although we have no obligation to check, edit, remove or monitor any of Your Content posted or distributed through the website we reserve the right in our sole and absolute discretion to check, remove or edit Your Content without notice.

18.6  You agree that any pictures uploaded to the website:

(a) must not show any real person;

(b) if they are listing pictures must only contain images of the specific listing in question; and

(c) if they are review pictures must be used solely to provide supporting evidence for your review and must only contain images of the listing that you are reviewing.

18.7  If Your Content contains any material that is not owned by or licensed to you and/or which is subject to third party rights, you are responsible for obtaining, prior to submission of Your Content, all releases, consents and/or licenses necessary to permit use and exploitation of Your Content by us in accordance with these Terms and Conditions without additional compensation.

18.8  Your Content must not be illegal or unlawful, must not infringe any person’s legal rights, and must not be capable of giving rise to legal action against any person (in each case in any jurisdiction and under any applicable law).

18.9  Your Content, and the use of Your Content by us in accordance with these terms and conditions, must not:

(a)    be defamatory, libellous or maliciously false;

(b)    be obscene or indecent;

(c)    infringe any copyright, moral right, database right, trade mark right, design right, right in passing off, or other intellectual property right;

(d)    infringe any right of confidence, right of privacy or right under data protection legislation;

(e)    constitute negligent advice or contain any negligent statement;

(f)     constitute an incitement to commit a crime, instructions for the commission of a crime or the promotion of criminal activity;

(g)    be in contempt of any court, or in breach of any court order;

(h)    be in breach of racial or religious hatred or discrimination legislation;

(i)     be blasphemous;

(j)     be in breach of official secrets legislation;

(k)    be in breach of any contractual obligation owed to any person;

(l)     depict violence in an explicit, graphic or gratuitous manner;

(m)   be pornographic, lewd, suggestive or sexually explicit;

(n)    be untrue, false, inaccurate or misleading;

(o)    consist of or contain any instructions, advice or other information which may be acted upon and could, if acted upon, cause illness, injury or death, or any other loss or damage;

(p)    constitute spam;

(q)    be offensive, deceptive, fraudulent, threatening, abusive, harassing, anti-social, menacing, hateful, discriminatory or inflammatory; or

(r)     cause annoyance, inconvenience or needless anxiety to any person.

(s)    contain any malicious code, such as viruses, worms, Trojan horse or other potentially harmful programs or material.

(t)     contain any unsolicited or unauthorized advertising, promotional materials, junk mail or other forms of solicitation or advertisement commercial or otherwise

18.10  Your Content must:

(a)    be appropriate, civil and tasteful, and accord with generally accepted standards of etiquette and behaviour on the internet.

(b)    be accurate where it states facts

(c)    be genuinely held where it states opinions

(d)    comply with the applicable law in any country in which it is posted.

18.11 You must not use our website to link to any website or web page consisting of or containing material that would, were it posted on our website, breach the provisions of these terms and conditions.

18.12 You must not submit to our website any material that is or has ever been the subject of any threatened or actual legal proceedings or other similar complaint.

  1. Take down policy

If you learn of any unlawful material or activity on our website, or any material or activity that breaches these terms and conditions, please let us know by using the appropriate option below:

1.     Defamatory Content – if believe the website contains defamatory content about you then you can send Like a Let a Notice of Complaint. You must follow the process described here (http://www.likealet.co.uk/notice-of-complaint).

2.     To notify us of any other type of breach or unlawful activity then you can use either of the following options

(a)     Registered users can use the flag functionality available on listings, reviews and pictures. Simply click the flag and select your reason for the flag and add your comments then click flag.

(b)     Alternatively, registered users and guest users can let us know about any such material or activity using our abuse reporting form (http://www.likealet.co.uk/report-abuse).

  1. Limited warranties

20.1  We do not warrant or represent:

(a)    the completeness or accuracy of the information published on our website;

(b)    that the material on the website is up to date; or

(c)    that the website or any service on the website will remain available.

20.2  We reserve the right to discontinue or alter any or all of our website services, and to stop publishing our website, at any time in our sole discretion without notice or explanation; and save to the extent expressly provided otherwise in these terms and conditions, you will not be entitled to any compensation or other payment upon the discontinuance or alteration of any website services, or if we stop publishing the website.

20.3  To the maximum extent permitted by applicable law and subject to Section 21.1, we exclude all representations and warranties relating to the subject matter of these terms and conditions, our website and the use of our website.

  1. Limitations and exclusions of liability

21.1  Nothing in these terms and conditions will:

(a)    limit or exclude any liability for death or personal injury resulting from negligence;

(b)    limit or exclude any liability for fraud or fraudulent misrepresentation;

(c)    limit any liabilities in any way that is not permitted under applicable law; or

(d)    exclude any liabilities that may not be excluded under applicable law,

and, if you are a Consumer, your statutory rights will not be excluded or limited by these terms and conditions, except to the extent permitted by law.

21.2  The limitations and exclusions of liability set out in this Section 21 and elsewhere in these terms and conditions:

(a)    are subject to Section 21.1; and

(b)    govern all liabilities arising under these terms and conditions or relating to the subject matter of these terms and conditions, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty, except to the extent expressly provided otherwise in these terms and conditions.

21.3  To the extent that our website and the information and services on our website are provided free of charge, we will not be liable for any loss or damage of any nature.

21.4  We will not be liable to you in respect of any losses arising out of any event or events beyond our reasonable control.

21.5  We will not be liable to you in respect of any business losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.

21.6  We will not be liable to you in respect of any loss or corruption of any data, database or software.

21.7  We will not be liable to you in respect of any special, indirect or consequential loss or damage.

21.8  You accept that we have an interest in limiting the personal liability of our officers and employees and, having regard to that interest, you acknowledge that we are a limited liability entity; you agree that you will not bring any claim personally against our officers or employees in respect of any losses you suffer in connection with the website or these terms and conditions (this will not, of course, limit or exclude the liability of the limited liability entity itself for the acts and omissions of our officers and employees).

  1. Indemnity

22.1  You hereby indemnify us, and undertake to keep us indemnified, against any and all losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by us to a third party in settlement of a claim or dispute) incurred or suffered by us and arising directly or indirectly out of your use of our website or any breach by you of any provision of these terms and conditions.

  1. Breaches of these terms and conditions

23.1  Without prejudice to our other rights under these terms and conditions, if you breach these terms and conditions in any way, or if we reasonably suspect that you have breached these terms and conditions in any way, we may:

(a)    send you one or more formal warnings;

(b)    temporarily suspend your access to our website;

(c)    permanently prohibit you from accessing our website;

(d)    block computers using your IP address from accessing our website;

(e)    contact any or all of your internet service providers and request that they block your access to our website;

(f)     commence legal action against you, whether for breach of contract or otherwise; and/or

(g)    suspend or delete your account on our website.

23.2  Where we suspend or prohibit or block your access to our website or a part of our website, you must not take any action to circumvent such suspension or prohibition or blocking (including without limitation creating and/or using a different account).

  1. Third party websites

24.1  Our website includes hyperlinks to other websites owned and operated by third parties; such hyperlinks are not recommendations.

24.2  We have no control over third party websites and their contents, and subject to Section 21.1 we accept no responsibility for them or for any loss or damage that may arise from your use of them.

  1. Trade marks

25.1  Like a Let – Let it, Live it, Like it, our logos and our other unregistered and registered trademarks are trademarks belonging to us; we give no permission for the use of these trademarks, and such use may constitute an infringement of our rights.

25.2  The third party registered and unregistered trademarks or service marks on our website are the property of their respective owners and, unless stated otherwise in these terms and conditions, we do not endorse and are not affiliated with any of the holders of any such rights and as such we cannot grant any licence to exercise such rights.

  1. Variation

26.1  We may revise these terms and conditions from time to time by publishing them on our website.

26.2  The revised terms and conditions shall apply to the use of our website from the date of publication of the revised terms and conditions on the website, and you hereby waive any right you may otherwise have to be notified of, or to consent to, revisions of these terms and conditions.

26.3  If you are a Consumer and you have purchased any of our website services and there subsists a contract under these terms and conditions in respect of those website services, we will notify you of any revisions to these terms and conditions by email. You will be deemed to have accepted the revised terms and conditions if within 30 days of such notice you have not terminated your contract with us. You can terminate your contract with us in relation to Section 26 by using the ‘Contact us’ section of the website.

  1. Assignment

27.1  You hereby agree that we may assign, transfer, sub-contract or otherwise deal with our rights and/or obligations under these terms and conditions – providing, if you are a Consumer, that such action does not serve to reduce the guarantees benefiting you under these terms and conditions.

27.2  You may not without our prior written consent assign, transfer, sub-contract or otherwise deal with any of your rights and/or obligations under these terms and conditions.

  1. Severability

28.1  If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect.

28.2  If any unlawful and/or unenforceable provision of these terms and conditions would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

  1. Third party rights

29.1  A contract under these terms and conditions is for our benefit and your benefit, and is not intended to benefit or be enforceable by any third party.

29.2  The exercise of the parties’ rights under a contract under these terms and conditions is not subject to the consent of any third party.

  1. Entire agreement

30.1  Subject to Section 21.1, these terms and conditions, together with our privacy and cookies policy, shall constitute the entire agreement between you and us in relation to your use of our website and shall supersede all previous agreements between you and us in relation to your use of our website.

  1. Law and jurisdiction

31.1  These terms and conditions shall be governed by and construed in accordance with English law.

31.2  Any disputes relating to these terms and conditions shall be subject to the exclusive jurisdiction of the courts of England.

  1. Statutory and regulatory disclosures

32.1  We will not file a copy of these terms and conditions specifically in relation to each user or customer and, if we update these terms and conditions, the version to which you originally agreed will no longer be available on our website. We recommend that you consider saving a copy of these terms and conditions for future reference.

32.2  These terms and conditions are available in the English language only.

  1. Our details

33.1  This website is owned and operated by Like a Let Ltd.

33.2  We are registered in England and Wales under registration number 10303355, and our registered office is at 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ

33.3  You can contact us:

(a)    using our website contact form;

(b)    by email, using info@likealet.co.uk